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Help Center

Use these paths when Cloud Sync needs attention. Zam! support can help with status, devices, diagnostics, and reset steps, but cannot read your budget or recover a lost recovery key.

Recovery key help

Open Zam!, then go to Account > Settings > Recovery Help to import a saved key or start the lost-key reset flow.

Paused sync or device limit

Open Account > Devices to review active browsers, replace a Free device slot, or sign out stale sessions.

Version history

Open Account > Settings > Version History to review encrypted snapshots. Use restore only if you know which version you need or support directed you there.

Diagnostics

Open Account > Settings > Diagnostics to create a local report. Review the JSON file before sending it to support.

Account deletion

Open Account > Settings > Delete Account. Zam! requires a fresh verification code before deletion runs. Cancel any active Premium subscription in Stripe first. Deleted Cloud Sync data, deleted snapshots, deleted accounts, and lost recovery keys cannot be restored by support. Provider logs and records may remain according to provider retention, legal, security, tax, dispute, fraud-prevention, or abuse-prevention requirements. This may include, without limitation, security or audit records, request metadata, IP addresses or proxy IP headers, approximate country or region metadata, user agent or browser/device hints, OAuth provider metadata, Proton or Supabase SMTP delivery metadata, and Stripe billing or payment records.

Before You Contact Support

Include what you were trying to do, the exact Cloud Sync status shown in the app, and whether you recently signed out, reset Cloud Sync, changed devices, or restored a snapshot.

  • Do not send your recovery key.
  • Do not send account deletion verification codes.
  • Do not send budget exports unless support specifically asks for one.
  • Diagnostics exclude budget contents, transactions, balances, recovery keys, access tokens, and email.
Zam! support will never ask for your Cloud Sync recovery key. Anyone with account access plus that key can decrypt the synced budget.

Contact Us

Use the mailbox that matches the issue. Send concise context and only attach a diagnostic report after reviewing it yourself.

Support

App help, sign-in, magic-link, account access, Cloud Sync questions, beta feedback, and diagnostics.

support@zambudget.com

Mail-Only Office Address

Zam! business mailing address. Not a walk-in office.

6635 S. Dayton St. Ste 310 #524
Greenwood Village, CO 80111-6156